Legal information & consumer rights

This page outlines the legal terms, Australian Consumer Law rights, refunds & cancellations policy, health & safety disclaimers, privacy handling and our complaints procedure for Zelqorani (ABN 23 764 912 580).

Trading name: Zelqorani
ABN: 23 764 912 580
Address: 45 Oxford Street, Paddington NSW 2021, Australia

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Terms of use & service

Use of our services (classes, workshops, private lessons, online services) is subject to these terms. By booking you accept these terms. We operate under Australian law and outline key provisions below.

We accept bookings online and by phone. Cancellations made 24 hours before a scheduled class are eligible for a credit or refund depending on the ticket type. Special conditions apply to workshops and private lessons — refer to the specific booking terms at purchase. Your statutory rights under the Australian Consumer Law (ACL) remain unaffected.

Participation in yoga involves physical activity. You must notify instructors of medical conditions and consult a health professional if unsure. By attending you accept a reasonable assumption of fitness. Zelqorani reduces risk through qualified instructors but is not liable for pre-existing conditions or injuries caused by non-disclosure.

Course materials, class recordings and website content are protected. Personal use is permitted; commercial reuse requires written permission. If you believe your IP rights have been infringed, contact us immediately.

Australian Consumer Law (ACL) — your rights

Zelqorani acknowledges your ACL rights. Services must be delivered with due care and fit for purpose. If a service fails to meet a consumer guarantee, you are entitled to a remedy which may include a repair, replacement, refund or compensation.

Faulty service: contact us promptly for remedy assessment
Misleading representations: addressed under ACL and state law
Further information: visit the Australian Competition & Consumer Commission (ACCC)

Health, safety & photography

We may take class photos for promotional use. If you do not wish to be photographed, notify the instructor. Always follow instructor guidance and do not attempt movements beyond your capability. Pregnant students or those with recent injuries should consult a clinician before participating.

Medical waiver may be required for certain workshops.

Privacy & data handling

We collect contact and booking information to deliver services. Our full privacy handling is available at privacy.html. We store data securely, retain records for business and legal purposes, and respect access and correction requests under the Privacy Act and APPs as applicable.

Complaints, dispute resolution & contact form

If you have a complaint about our services, please use the form below. We aim to resolve complaints promptly. For unresolved matters you may contact NSW Fair Trading or the Australian Small Business and Family Enterprise Ombudsman as relevant.

What to expect

We acknowledge complaints within 3 business days and provide a response or proposed resolution within 15 business days where practicable. Please include booking references where possible.

Acknowledgement	Within 3 business days
Investigation	Up to 15 business days
External review	NSW Fair Trading / ACCC guidance

Governing law & jurisdiction

Zelqorani is based in New South Wales, Australia. These terms are governed by the laws of the Commonwealth of Australia and the State of New South Wales. Parties submit to the non-exclusive jurisdiction of the courts of NSW.